Shipping policy
Good For The Soul Art LLC is committed to delivering thoughtfully designed products with care and transparency. Because many of our items are made to order and fulfilled through different partners, shipping times may vary depending on the product.
Processing Time
Orders are typically processed within 2–7 business days. Because many items are made to order, processing times may vary slightly depending on the product and production demand.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Time
Shipping times vary based on product type, fulfillment location, and destination.
Most items arrive within 5–15 business days after processing. However, some items may require extended shipping times.
Certain products, including items such as sneakers and handbags, may be fulfilled and shipped from international partners, including China. These items can take up to 30 days to arrive.
Estimated delivery times are not guaranteed and may vary.
Split Shipments
Items may ship separately depending on product type and fulfillment location. This allows us to ensure the most efficient delivery and maintain product quality across different items in your order.
Shipping Delays
We are not responsible for delays caused by circumstances outside of our control, including:
- Shipping carrier delays
- Weather conditions
- Customs processing
- High order volume or production delays
- Incorrect or incomplete shipping information provided at checkout
Incorrect Address
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to an incorrect or incomplete address, additional shipping fees may be required to resend the package.
Lost or Stolen Packages
Once an order has been shipped and handed over to the carrier, we are not responsible for lost or stolen packages.
If your tracking information shows that your package has been delivered but you have not received it, please contact the shipping carrier directly.
We will do our best to assist where possible.
International Shipping
Some products may be shipped from international locations. Delivery times for these items may extend up to 30 days depending on the destination and fulfillment process.
International orders may also be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer and are not included in the purchase price.
Contact
If you have any questions about your order or shipping, please contact:
Good For The Soul Art LLC is a small, founder-led business. We appreciate your patience and support and will always do our best to ensure a smooth and positive experience.